24.3   ImageFinder Support Service Levels

With ImageFinder Level 0 Service (this comes with the purchase of the ImageFinder), you can:

•     Get Help for installing the software.
•     Get Help on how to operate the software by running examples in the ImageFinder and trying some of your own examples.
•     Evaluate the ImageFinder and justify a product/service development opportunity to your organization based on this Preliminary Evaluation, if such a project is not already in place. This Preliminary Evaluation is usually based on a few of your own image pairs.
•     Select an additional Service Package based on your need.

With ImageFinder Level 1 Service ($1,000):

•     You will provide 100 pairs of your own normalized images.
•     We do all the work (i.e., tuning the off-the-shelf ImageFinder 70 open parameters for your 100 pairs of images), thus saving you a LOT of time to learn the software.
•     You will receive software ready to go. We will give you written instructions for the software will be receiving.
•     You will be provided with the various Identification Rates based on your 100 image pairs (i.e., false acceptance rate, false rejection rate.), based on 40,000 comparisons in an N: N Matching.
•     These initial results will promote confidence and gather internal support from your company when you are seeking internal justification to establish a project.
•     You will get an implementation roadmap. Attrasoft development experience will specify the required work and map the shortest path to the System Integration; most importantly, Attrasoft Services might prevent you from following a wrong path.

  Once a Level 1 Service has been completed, it will be easier to Define necessary performance requirements for a more in-depth Customized project as you will be more familiar with what functions are and are not available in the off-the shelf ImageFinder.

With ImageFinder Level 2 Service ($5,000), in addition to Level 1 Service:

•     You will provide 1000 pairs of your own normalized images.
•     We do all the work (i.e., tuning the off-the-shelf ImageFinder 70 open parameters for your 1000 pairs of images), thus saving you a LOT of time.
•     You will receive software ready to go. We will give you written instructions for the software will be receiving.
•     The software you will receive will be a Far more accurate software than a Level 1 Service software.
•     You will be provided with the various Identification Rates based on your 1000 image pairs (i.e., false acceptance rate, false rejection rate.), meaning, 4 million comparisons in an N: N Matching.
•     For some projects, a Level 2 Service may completely satisfy your requirements.

With ImageFinder Level 3 Service ($10,000 per year), in addition to Level 2 Service, you can:

•     Get extensive Consultation Help from Attrasoft throughout your entire Development Phase, from device setup, data collection, layered approach, up to the System Integration, ensuring smooth development.

In all of the above cases, the off-the-shelf ImageFinder is used. However, because projects using Image Recognition are Pioneer Initiatives, it is sometimes necessary to make minor modifications to the ImageFinder; sometimes, a major effort will be necessary.

With ImageFinder Level 4 Service ($20,000), in addition to Level 3 Service, you can:

•     Get a Customized ImageFinder with Minor Programming Efforts (<500 non-recurring engineering hours);
•     Reducing the operation Complexity via Attrasoft tuning the 3000+ internal parameters to one specific image type;
•     Speed Optimization;
•     Internal Structure Optimization;
•     Graphical User Interface Customization;
•     Database other that Microsoft Access;
•     Database Interface;
•     Video Formats other than .avi files;
•     New Image Preprocessing Filters;
•     Customized Filters;
•     Programming Library;
•     Specific Symmetries or Combination of Symmetries;
•     Attrasoft can implement any symmetry (or combination of symmetries) which can be described by mathematics;
•     Further refinement Tuning for small image segments;
•     Fine Tuning of the Neural Parameters;
•     Digital Image Database (Combine ImageFinder with Database);
•     Image Formats other than jpg and gif;
•     Counting objects which are NOT physically separated;
•     Reducing all images by the same amount without distortion to 100x100;
•     Internet Image Search Engines;
•     Multi-layers of image matching;
•     Web Interface (solutions that will provide users with a searchable database using a web interface);
•     Other Specific Needs.

See chapter 22.3 for The Image Recognition Solution Development Procedure.

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gina@attrasoft.com